London Borough of Tower Hamlets Overhauls Intranet with Immediacy

Council switches to Immediacy CMS to meet content management and accessibility requirements of 6,000 employees

 

London, UK – Immediacy, the leading UK web content management provider, today announced that the London Borough of Tower Hamlets has selected Immediacy's Content Management System (CMS) as a key component in the delivery of its new intranet.  Immediacy CMS has enabled the Council to cleanse and update material and improve quality of  new content published on the intranet, a key source of information for its employees.

 

The new Intranet has been successfully rolled out to the Council's 6,000-strong work force.  The site has been completely re-structured so that content is better geared to how staff need to access and use information.  Tower Hamlets were looking for a solution to make the system more effective for authors and to radically alter the way in which content was being published. 

 

The Council needed to replace its existing content management system with a more user-friendly and technically robust solution capable of managing the large amounts of information on the intranet.  Providing up-to-the minute and easily accessible information on internal resources and services is fundamental to the success of any local authority intranet site.

 

"We needed to improve the content quality of our Intranet and to change the culture of authoring and publishing to develop a strong knowledge base for our staff.  The Immediacy CMS system has helped provide the tools to enable these changes" – Claire Symonds – Service Head Customer Access

 

Tower Hamlets chose Immediacy to replace their existing content management system following a rigorous evaluation process of a number of different CMS providers.   Immediacy CMS was selected based on its ease-of-use and cost effectiveness along with the addition of its automatic accessibility compliance checker and excellent content management capabilities.  A built-in compliance checker is necessary to enable the intranet site to automatically comply with accessibility issues, a key requirement for a local authority.

 

"The pressure is on for local councils to provide a high standard when it comes to information sharing on their intranets and they must be able to dynamically change content on demand, without compromising on quality or accessibility," said Matt Goode, Sales Director, Immediacy.  "The massive amount of uncontrolled information contained on the Tower Hamlets intranet led them to search for a CMS system that took the pain out of information management.  Immediacy is proud to be a key participant in a project that is now well-placed to deliver the most informed and up-to-date data to employees whenever they need it."

 

The council is now beginning to focus on phase two of the project, the eventual replacement of the council's public website, which is to be launched early next year.

 

 

About Immediacy

Immediacy provides its content management system (CMS) to a wide range of UK customers including the BBC, JPMorganChase, Avis, Principality Building Society, British Transport Police, The British Council, National Express, phones 4U, Equal Opportunities Commission, Amicus Trade Union, British Gypsum, ElanIT, MerseyCare NHS Trust and numerous local authorities.  CMS has been consistently developed and improved since its launch in 1997, but still maintains Immediacy's core values:

 

  • Simple- the software will always focus on ease of use because this leads to immediate productivity and greater take-up by those tasked to create content.
  • Powerful- the system provides industrial strength flexibility and scalability along with the regular integration of new features and technologies.
  • Affordable- we maintain a transparent pricing policy that will always aim to deliver better value than competitive products.

 

Current features of the latest version include:

  • In-built accessibility checking
  • Robust and scalable .NET version
  • An XML based content storage system
  • A powerful WYSIWYG content editor
  • Drag and drop document importing
  • Comprehensive administrative control
  • A facility for developers to write plug-ins to enhance both editing and server functionality.

 

 

Information about Immediacy can be found at http://www.immediacy.net/ 

 

About London Borough of Tower Hamlets

Tower Hamlets Council is committed to good customer care, covering the population of the East End, it is made up of 51 elected local councillors from 17 wards, also known as local voting areas, across the borough.  The council's 'Community Plan' for the Borough includes the following areas of focus:

  • Accident prevention
  • Careers
  • Community centres
  • Council services
  • Crime prevention
  • Dealing with disabilities
  • Education
  • Environmental issues
  • Health and safety
  • Infrastructure
  • Recreation
  • Social services
  • Support groups
  • Transport

 

Information about London Borough of Tower Hamlets can be found at http://www.towerhamlets.gov.uk/

 

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For more information about Immediacy please visit www.immediacy.net or contact:

 

Matthew Goode

Chief Commercial Officer, Immediacy

Tel: +44 (0)1202 250 000

Fax:+44 (0)1202 250 001

Email: matthew.goode@immediacy.net

 

Except for the historical information contained herein, the matters discussed in this news release include forward-looking statements that may involve a number of risks and uncertainties. Actual results may vary significantly based upon a number of factors including, but not limited to, risks in product and technology development, market acceptance of new products and continuing product conditions, both here and abroad, release and sales of new products by strategic resellers and customers, and other risk factors detailed in the Company's most recent annual report and other filings with the AIM.